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Visitors do not have to wait for a reply, they get instant and real-time support.By converting into an automated email system when you are offline, it helps you generate valuable leads.You can maintain canned responses for common questions and search them using quick tags.The plugin enables file sharing and allows you to send and receive files over chat.

The plugin monitors chats in real-time allow file sharing and advanced analytics.If you issue tickets, response is easier as the tickets are trackable.It can reduce abandoned carts, and the chat records can serve as a readily available base for any future campaigns.A live chat option can help answer a customer’s specific queries and increase the chances of conversions.Even otherwise, it’s a facile way to start a conversation with your customers or even a casual visitor and get them to spend more time on your website.

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